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Our Service

One-year warranty period for whole machine except of tubes and human factors etc, and 18-month of after-sale service from the date when you receive machine or 12 months when installation finished; Consultant services for whole machine life, and 24 hours technical support by email;Call us during working time;UPS, English software, user manual and the installation & debugging by our experienced technicians.

FAQ

1. Q: Are you a factory or a trading company?
A: We are factory,we produce the machines by ourselves.
2. Q: Have you ever sold machines to overseas market? how many countries you sold to?
A: Sure! We have sold to 83 countries and more than 300 users and partner over the world!
3. Q: Do you supply OEM service?
A: Yes, we supply OEM service and can design the machine match your requirement.
4. Q: How about your After-sales service?
A: Before the transportation, we offer the training course for your technician if he/she come to our factory.
After the transportation. We have 12 months warranty for the machines. And if you need, we can send our technician and engineer to your factory and help you with the equipment commissioning.
5. Q: How can I pay my order?
A: Usually we accept Bank transfer, L/C, Western union, etc. We can discuss about the details.

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All Rights Reserved Wenzhou Zhike Packaging Machinery Co., Ltd. 2019
0577-65563330